US Datacenter
EU Datacenter
Support Center
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The Transition to Everymail
- Your transition to Everymail
- How does the free trial work?
- Why is my email service being transitioned to Everymail?
- Why do I have to pay for email now?
- What happens if I don't subscribe during the free trial?
- Is my information shared or sold to third parties?
- Can I recover my email data if I don’t subscribe by the end of the subscription period?
- How does Everymail comply with data privacy laws?
- Does Everymail mine my data?
- How can I subscribe to Everymail?
- Can I cancel my subscription?
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My Account
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Forgot Your Password
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Everymail on Every Device
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Advanced Support
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Everymail on the Web
- Downloading your Personal Data
- How to change your login password in webmail
- I can't login
- Use 2-step Verification to secure your email account
- How do I log in to my email?
- Import your emails
- Adjust the size of text
- Archiving emails
- Enter your contact information
- Create a new folder
- Move an email to a folder
- Mark as Read/Unread
- Email Undelete (included in productivity)
- How to Auto forward emails
- Mark as Spam/Not Spam
- Delete an email
- Storage Usage
- How to spellcheck emails
- Using search in Mail
- Automatically save email addresses
- Organize your email with folders
- Enabling Conversations (Visually group all messages with their replies)
- Using sort to search
- Setup your email signature
- Adjust your location, time zone and language settings
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Billing and Payments
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Customize Everymail on the Web
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Address Book
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Calendar Management
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Tasks Management
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Email & File Encryption
Advanced support options
If you have a question and have been unable to find an answer through your own research, there are additional options available for assistance:
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In the bottom right corner of your screen, you'll find a chatbot widget that links you to EVA, our Everymail Virtual Assistant.
Click on it to expand.
- Initiate a conversation by typing a greeting in the free text field.
- The widget will verify the platform status for any ongoing data center issues.
- The chatbot will prompt you to authenticate your identity. (Important note: Only the account administrator can contact live chat support from a support agent.)
In the event of a platform issue, it is advisable to check back later to see if the service has resumed.
- The chatbot will periodically inquire if you wish to connect with a live support agent. If you require assistance from a support agent, the chatbot will facilitate a session with a representative.
Important note!
Assign "Admin Role" to a mailbox to allow directly advanced support access via support widget.
If you have set up multiple email addresses in My Account, you can assign the admin role to any of them. By default, this option is disabled, and you must enable it to provide those users with direct Advanced support. To enable it, follow these steps:
- Navigate to "Edit details" for the chosen mailbox
- Turn on "assign the Admin Role to this mailbox"
- Click the "save" button
If you have only one mailbox setup, then this setting is per default enabled.