Support Center

Typical Reasons Why You May Be Unable to Log In

If you are experiencing difficulties accessing your account, this overview will help you identify the most common causes and guide you toward the appropriate solution.

1. Forgotten Password

If you are unsure whether you are entering the correct password—or if your password is no longer accepted—you can easily resolve the issue by resetting it. To do so, click the “Forgot your password?” link on the login page of either Webmail or My Account.

For detailed instructions, please refer to our help article:
https://everymail.com/support/forgot-password

Everymail.com Password Policy (minimum requirements)

Your new password must include:

• At least 8 characters

• At least 1 uppercase letter

• At least 1 lowercase letter

• At least 1 number

• At least 1 special character

After initiating the reset process, you will receive a password-reset link sent to your secondary recovery contact (either your registered recovery email address or mobile phone number via SMS).

If your recovery information is outdated, incorrect, or has been changed by an unauthorized party, you will need to contact our support team for assistance.

The easiest way to reach us in this situation is by sending an email from an alternative email address to: info@everymail.com

Please note that, for security reasons, we may ask you a few questions regarding your billing information. This verification step is required to confirm your identity and ensure that we are communicating with the legitimate account owner.

2. Caps Lock Is Enabled

If Caps Lock is turned on, your keyboard will type only uppercase letters, which can cause your password to be rejected. This may happen unintentionally while entering your login credentials.

You can test this by typing a few characters in the email field to check whether the letters appear in uppercase.

Solution: Disable Caps Lock on your keyboard and try logging in again.

3. Your Account Has Been Identified as Compromised

In some cases, our security systems may detect that your account has been compromised or misused. When this happens, we immediately scramble your password to prevent further unauthorized access and to protect your data.

For more information, please read our help article:
https://everymail.com/support/steps-to-take-if-your-email-account-has-been-compromised-or-hacked

Solution: Reset your password by following the instructions outlined in section 1 above.

4. Login to Everymail My Account Is Failing

To access Everymail My Account, your email address must have admin privileges.

• If you only use one email address, you are automatically assigned admin rights.

• If you have created multiple email addresses within your account, each additional address must be explicitly assigned admin status if you want it to access Everymail My Account.

Solution:
Please contact your account admin and request that your email address be granted admin rights within Everymail My Account.

5. Your Subscription Has Expired

Your subscription may have expired if your payment method failed during renewal. In this case:

• Logging into Webmail or connecting via an email client will not work.

• Logging into Everymail My Account will still be possible so you can update your payment details.

Solution:
Log in to Everymail My Account, navigate to Payment Method, and verify or update your payment information.
Once a valid payment method is successfully added, you will regain access to your mailbox via Webmail or any email client.

6. Prefilled Passwords May Be Incorrect or Outdated

Some browsers and devices automatically fill in saved passwords. If your password has recently changed, the stored information may be incorrect.

Solution:
Manually enter your current password to ensure that you are using the correct credentials.

If you require further assistance, please do not hesitate to contact our support team using the chat bot by opening the green round icon on the bottom right corner of this page. We are here to help ensure you regain secure access to your account as quickly as possible.