How to create a support ticket?

If you can't find a solution in our support articles, you can use the widget to connect with a live chat support agent. These agents can offer more detailed information on your specific issue or escalate it to second-level support for further investigation.

You find the widget in the bottom right corner clicking this symbol:

Important note:

Only mailbox administrators can connect to live chat support agents. If you have a single mailbox setup, this setting is enabled by default. For multiple mailboxes, the mailbox admin must activate this feature. To enable the admin role for a mailbox, follow these steps:

1. The mailbox admin should log in to My Account.
2. Go to Mailbox Manager and select the mailbox you wish to modify.
3. Navigate to "Edit details" for the selected mailbox.
4. Enable "assign the Admin Role to this mailbox."
5. Click the "save" button.