Advanced support options

If you have a question and have been unable to find an answer through your own research, there are additional options available for assistance:

1. In the bottom right corner of your screen, you'll find a chatbot widget that links you to EVA, our Everymail Virtual Assistant.

   
   

   Click on it to expand.

2. Initiate a conversation by typing a greeting in the free text field.
3. The widget will verify the platform status for any ongoing data center issues.
4. The chatbot will prompt you to authenticate your identity. (Important note: Only the account administrator can contact live chat support from a support agent.)

In the event of a platform issue, it is advisable to check back later to see if the service has resumed.

5. The chatbot will periodically inquire if you wish to connect with a live support agent. If you require assistance from a support agent, the chatbot will facilitate a session with a representative.

Important note!
Assign "Admin Role" to a mailbox to allow directly advanced support access via support widget.
If you have set up multiple email addresses in My Account, you can assign the admin role to any of them. By default, this option is disabled, and you must enable it to provide those users with direct Advanced support. To enable it, follow these steps:

1. Navigate to "Edit details" for the chosen mailbox
2. Turn on "assign the Admin Role to this mailbox"
3. Click the "save" button

If you have only one mailbox setup, then this setting is per default enabled.