Support

Mailplus Transition FAQ

Written by Thorsten Lorenz | Aug 31, 2025 8:23:03 AM

When are TalkTalk Mail Plus users being transitioned to Everymail?

The transition to Everymail will begin on September 1st, 2025, and is expected to be completed by September 2nd, 2025. Please keep in mind that exact timing cannot be predicted for each account. During this period your email service will continue to run smoothly, so nothing changes except for a shiny new Everymail logo replacing the TalkTalk one.

Note: You may notice the switch to the new Everymail logo during your transition if you are working actively in webmail. For more information see also our topic: How will my email experience be impacted during the transition?

 

Will the price of my email change?

No. The price of your email subscription will not change from what you paid for TalkTalk Mail Plus.

 

Will my billing date change?

When you transition to Everymail, your billing date will remain the same as it has been with TalkTalk. Please note that if you normally paid TalkTalk by credit card, you will need to add payment information with Everymail.

See Topic: How do I add, update, or remove Payment Information?

 

How do I manage my mailboxes and billing information?

You'll need to log in to Everymail My Account to manage your mailboxes and billing information. To log in, use the same email address and password for your email account at https://tt.everymail.com/myaccount

 

How do I log in to my email in webmail? 

After the transition, you can log in:

Webmail email: https://tt.everymail.com/appsuite/

My Account account management: https://tt.everymail.com/myaccount

 

Do I need to update anything in my Outlook, iPhone, Android, or other email device?

No, all the information needed to connect your devices stays the same after you’re transitioned to Everymail, so you don’t have to change any settings in any of the email programs you’re already using.

 

Do I need to keep out of my mail on 1st September?

Mail Plus users DO NOT need to stay out of their email during the move. It is possible you could see visual changes in your mail if you’re actively working in it when it’s moved, but these are harmless.

See Topic: How will my email experience be impacted during the transition?

 

How will my email experience be impacted during the transition?

If you are a TalkTalk Mail Plus user, you may notice the visual switch to the Everymail logo in your webmail if you are actively using it when you are transferred to Everymail. These minor visual changes should be uncommon, but if you do notice one, don't panic - it's only momentary and alters how things appear; your emails are safe.

There should be no effect on email you view in other email apps like Outlook, Thunderbird, or Email apps on your mobile phone.

If you see these kind of visual changes in your webmail on 1st or 2nd September, please be patient and let the process complete. You can try refreshing your browser or logging out and back in. If the problem is not resolved by 3rd September please contact Everymail Support.

See Topic: How do I contact Everymail Support?

 

Why is my payment data not showing up? Did it not get moved?

You will not see anything under Payment History in Everymail My Account until your next billing cycle in September, based on when you normally/last paid TalkTalk. At that point you will see invoices going forward.

If you were paying TalkTalk using Direct Debit, you may not see anything in your list of Payment Methods at first - this will show up in mid-September as the Direct Debit information is moved over. If you have been paying TalkTalk with a credit card, you'll simply need to enter your card details again. These details will then be saved so you don't need to re-enter them every month like you did before.

See Topic: How do I add, update, or remove Payment Information?

 

How do I know if I’m a Mail Plus user?

If you have been paying TalkTalk specifically for your TalkTalk email account, you are most likely a Mail Plus user. If you’re still not sure, please contact TalkTalk support for clarification.

 

Do I have to update my Credit Card information every month?

No, if you pay by credit card, you'll simply need to enter your card details again. These details will then be saved so you don't need to re-enter them every month like you did before. You can of course also pay by Direct Debit.

See Topic: How do I add, update, or remove Payment Information?

 

Do I have to update my Direct Debit mandate?

No, if you pay by Direct Debit, this will be moved to Everymail as part of the Everymail transition, and you will see Everymail instead of TalkTalk on your bank statement. You can always update or change your payment information whenever you like.

See Topic: How do I add, update, or remove Payment Information??

 

How do I add my Credit Card information?

See Topic: How do I add, update, or remove Payment Information?

 

How do I recognize charges by Everymail for my email service?

If you have been paying TalkTalk with Direct Debit, your information will be migrated to Everymail in mid-September, and from this point, you will see Everymail instead of TalkTalk on your bank statement. Credit Card users will need to add payment information once and after you do, you will see the future charges on your credit card statement labeled as Everymail.

 

How do I add, update, or remove Payment Information?

  1. Log in to My Account at https://tt.everymail.com/myaccount
  2. Click Payment Methods on the left
  3. Click View/Edit Payment Methods on the screen that appears
  4. In the Payment Methods popup, you will see a list of any existing payment methods (with one marked as Primary)


To remove payment information

    1. Click on the payment line for the method you wish to remove
    2. Click Remove Payment Method

Note: You cannot remove your Primary payment method. If you have only one payment method, you’ll have to add a new one before you can remove it

To edit an existing payment method

    1. Click on the payment line and follow all prompts to Edit Payment Method


To add a new payment method, click the Add New button

    1. In the small Add a payment method popup, choose Credit card or Direct Debit
    2. Add the necessary information and continue through all prompts until the payment is confirmed
    3. If this is not the only payment method, you’ll be offered the choice to set this new payment method as the primary or a backup payments method, or else to skip that step (it can be done later by clicking on this payment method in the list)
    4. New payment methods will be added to the list when the process is complete.

Note: Depending on the payment method you choose and your bank’s security requirements, you may need to follow additional steps, such as approving small test transactions, or providing information required by your bank.

 

How do I contact Everymail Support?

The best way to contact Everymail Support is:

  1. Log in to My Account at https://tt.everymail.com/myaccount
  2. Click the green chat “bubble” at the lower right of the screen
  3. Describe your problem or question to our chatbot EVA, and if necessary, you can chat with a live support agent

You can also use this chatbot at https://everymail.com/support but for your security, you will be required to verify your account before being able to speak with a live agent.
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